Security Bulletin

Stay safe and keep yourself informed.

 

We are dedicated to providing public awareness and the latest information to keep our users safe.  As scams and frauds surface we will continue to post them here.

 

August 8, 2019

Fake Coincurve Emails and SMS

Overview

  • Scammers may be phishing for information regarding banking or personal credentials.
  • Scammers may send emails or text messages pretending to be a Coincurve customer service representative.

Prevention
Always make sure you check the domain of the sender’s email. Our official email handles will always end in @coincurve.com.

Our official support email: help@coincurve.com
Our official general inquiry email: info@coincurve.com

We do not have a customer support phone number and will never text or call you directly.

Always contact us directly through our chat service on our website or by creating a ticket on our Help Desk.

 

August 8, 2019

Fake ID Purchases

Overview

  • Websites that sell fake ID’s may request their customers to send payment in Bitcoin.
  • These websites will direct buyers to coincurve.com and instruct them to input the website’s receiving wallet address.
  • The website could end up taking your Bitcoin without ever sending you the fake ID as you will not be able to reverse the transaction.

Prevention
In order to prevent customers from potentially losing funds, we continually blacklist cryptocurrency wallet addresses related to this type of activity. Always be skeptical when sellers ask for payment in Bitcoin. Unlike other payment methods, there is no recourse to reverse a Bitcoin transaction. When using Coincurve, never send coins to an address that isn’t yours. You will be vulnerable to scams and it is against our Terms of Service.

 

July 31, 2019

Craigslist & Ticket Scams

Overview

  • The scammer will offer a product and request payment in Bitcoin.
  • The scammer will direct the buyer to coincurve.com and ask the buyer to input the scammer’s Bitcoin address when checking out.
  • The scammer will receive the coins and then disappear, leaving the buyer out of pocket.

Prevention
Always be skeptical when sellers ask for payment in Bitcoin. Unlike other payment methods, there is no recourse to reverse a Bitcoin transaction. When using Coincurve, never send coins to an address that isn’t yours, you will be vulnerable to scams and it is against our Terms of Service.